If you experience any issues with your fuel cell system, please follow one of the following steps:
1. Give us a call.
(925) 455-9400. Your call will be routed to the appropriate Customer Care Rep.
Customer Care will respond to customer inquiries within 24 hours of receipt,
during normal weekday business hours.
2. Send us an e-mail.
For technical issues, you can send an email to
Tech Support
.
For non-technical issues, but related to an order status,
warranty
questions,
or any accounting related topics, please send an email to
Customer Care
.
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TECH SUPPORT
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REPAIRS
If an RMA is necessary, please complete the RMA form and email the completed form to Customer Care.
Download the form to your desktop and save in the 2003 Excel format. Once you've completed your form, please re-save the file name as your company name and email to Customer Care.
A customer care representative will respond via email to you within 24 hours with the required RMA number and shipping location. Units cannot be returned without an RMA number.
Make sure to reference the RMA number on the outside of the shipping container, and enclose a copy of the completed RMA form in the shipping container.
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SALES ORDER/ENTRY
If you would like to know the status of a recently placed order, tracking information, or have issues with an order recently received, please send an email to Customer Care or call us at (925) 455-9400.
A customer care representative will respond to customer inquiries within 24 hours of receipt, during normal weekday business hours.
Please make reference UltraCell's standard terms and conditions of sale . Failure to withdraw an order prior to shipment constitutes acceptance of these terms and conditions.
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ACCOUNTING
If you have an accounting or invoice related question or issue, please send an email to Customer Care or call us at (925) 455-9400.
Customer care will respond to customer inquiries within 24 hours of receipt, during normal weekday business hours.
